Stop being the Cash Cow of your SaaS Vendors & Providers

Companies own more software than they actually use.

Enterprises invest billions every year by building or buying software. The resulting universe of applications is already huge and continues to expand every day. Every existing piece of software quickly creates a stable ecosystem of internal and external profiteers who benefit from keeping it alive – no matter, if it creates value or not.

We compare what enterprises believe is necessary with what employees actually use.

We translate the gap into concrete actions to brutally cut OPEX in IT

Results in ~8 weeks
No platform to operate
Low internal effort
Outcome-based pricing
See the €4m case
ISO 27001:2022
ISO 9001
German Team & Technology
GDPR compliant
Privacy & Works Council ready

Across hundreds of enterprise environments, three patterns emerge consistently:

Low adoption of software

Many users rarely engage with the applications they have access to. 80% of Miro users for instance open the app no more than once a month, and when they do, they spend an average of just 17 seconds in it.

Role mismatch

Users often hold licenses or roles they don't actually perform. 70% of ServiceNow Fulfillers for instance do not behave as fulfillers.

Overlapping capabilities

Organizations repeatedly invest in multiple applications that solve the same problem. For project and task management alone, organizations own an average of 17 applications.

Stop funding your SaaS vendors’ & Providers' parties!

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Your existing sources of truth won’t help to cut the waste

Contracts only show what was purchased
Software Asset Management only shows what was assigned
Enterprise Architecture only shows what should exist
Development backlogs only show what teams intend to build

None of these perspectives reliably shows what employees actually use.

EBITDA-relevant savings opportunities within ~8 weeks.

No permanent platform for your organization to operate.

Step 1: We uncover the Real Usage of your apps

At landscape level, AppNavi identifies the browser-based SaaS applications, online services, custom applications and potential Shadow IT that employees actually use. We analyze adoption, frequency, intensity and differences between organizational units.

For selected high-cost applications, the comparison goes deeper. AppNavi can distinguish between simply accessing an application and using the modules, functions or activities that make a particular license tier necessary.

Step 2: We compare your apps’ Real Usage with existing enterprise perspectives

We compare what your organization purchased, planned and documented with how software is actually used.

The comparisons we offer

A high-impact Starting Point

Subscriptions vs. Real Usage

Most software savings programs optimize prices. We challenge necessity.

Procurement negotiates discounts. We compare purchased subscriptions with actual employee behavior to identify unnecessary licenses, oversized tiers and inactive users.

Typical outcomes

Renewals cancelled
True ups defended
Subscriptions right-sized

Architecture vs. Real Usage

Which official, overlapping, unknown or redundant applications do employees actually use?

→ Consolidation, standardization and stronger governance

Backlog vs. Real Usage

Which modules and functions create adoption—and which consume development capacity without measurable usage?

→ Better prioritization of development investment

Digitalization Goals vs. Real Usage

Does actual employee behavior support the intended transformation?

→ Earlier warnings and more robust business cases

13,000 expensive licenses looked necessary. Actual usage told a different story.

ServiceNow calls this premium license type “Fulfiller”: it is intended for employees who actively process and resolve requests - not people who simply open the application. Usage Forensics separated logins from the work that actually requires this license.

Result: approximately €4 million in annual OPEX savings potential identified in less than six weeks.

More Cases
#
16
ServiceNow
REDUCE

9,100 of 13,000 ServiceNow Fulfiller subscriptions challenged by Real Usage.

Industry
Large retail enterprise; 13,000 ServiceNow ITSM Fulfiller subscriptions assessed

ITSM Fulfiller / Business Stakeholder / Requester

Starting Point

13,000 ITSM Fulfiller subscriptions

→ Recommended State

3,900 Fulfillers retained; 9,100 Fulfiller subscriptions identified for removal or reclassification based on actual need

What Real Usage revealed

19% (2,470) never logged in. A further 51% (6,630) logged in but showed no Fulfiller-relevant activity. Only 30% (3,900) showed observed usage consistent with Fulfiller access.

Action

Remove Fulfiller rights from inactive users and users without Fulfiller-relevant activity. Retain Requester or Business Stakeholder access only where the observed usage and contractual entitlement model require it.

Financial Impact

€4.0m OPEX potential

90 days
Validated

Evidence rule

A login alone does not qualify a user as an active Fulfiller. Qualification requires observed activity corresponding to Fulfiller-relevant roles and functions.

Enterprise-scale savings without enterprise-scale effort.

First defensible results in approximately eight weeks. No permanent platform for your organization to operate.

01

Define

Define the perspective, business question, technical scope and comparison criteria.

02

Review

Complete Security, Data Protection, Endpoint Management and Works Council review.

03

Measure

Centrally deploy the extension and create the Real Usage evidence base.

04

Compare

Connect usage with licenses, prices, architecture, backlogs or targets.

05

Evaluate

Investigate the gap and calculate its financial or operational impact.

06

Deliver

Receive an executive-ready comparison and prioritized actions.

Enterprise-ready by design

Our technology and approach is built to pass Security, Privacy and Works Council review.

Certified security

ISO/IEC 27001:2022 certified information security and ISO 9001 certified quality management.

European data residency

Hosted in AWS eu-central-1 in Frankfurt, with AES-256 encryption at rest and TLS 1.3+ for backend communication.

No employee content

No names, email addresses, credentials, page content, form entries, screenshots, screen recordings or keystrokes in the standard Discovery configuration.

Aggregated reporting

A fixed threshold of at least ten unique users supports application- and organization-level reporting rather than individual evaluation.

Works Council ready

Not designed for individual performance or behavior monitoring. Briefings, sample communications and stakeholder Q&A support are available.

Complete review package

DPA, TOMs, processing records, privacy documentation, integration whitepaper and DPIA support materials are available.

Simple pricing. Two waysto engage.

Fixed Investment: Pay a fixed project fee and keep 100% of theidentified savings potential.

Outcome Based: €0 upfront investment. AppNavi funds the project and participates in the identified savings potential.

Option 01

Fixed investment

Your project fee is based on the size and complexity of your organization.

The investment is defined upfront before the project starts and does not change during the engagement.

You keep 100% of the identified savings potential.

Option 02

Outcome Based

€0 upfront investment.

AppNavi funds the project and is compensated based on the identified savings potential.

Our effective success fee is 20% of gross identified savings, subject to amaximum fee cap of €1.5 million.

Same scope. Same deliverables. Different economics. Choose the commercial model that best fits your organization.

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